Fewer tickets, more support
with smarter self-service
USU Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Thus USU Smart Link is always the first point of contact for IT end users – regardless of whether error messages, IT-related questions or service requests are involved. Furthermore, all of this is possible across all channels of communication; on every desktop PC, notebook, tablet and smartphone
fewer tickets in IT support
faster resolution time
6 reasons why Smart Link is the perfect add-on for your ServiceNow
Functions of our self-service tool - Smart Link
Seamless integration into your ServiceNow
Due to its high-performance programming interface (API) and standard connectors, USU Smart Link is very easy to integrate into your ServiceNow and other external systems. The service connector decouples the self-service offer from the underlying IT infrastructure and pools this often heterogeneous solution in a simple interface for the IT end user.
Webinar - Register now!
More and more people are using the Internet on a daily basis to obtain information and resolve problems on their own. In our day-to-day work, however, we have to reach for the phone or write an IT ticket, even for small IT problems. Some companies already offer self-service solutions, but their acceptance is low because users do not find the right solution in 80% of cases, and then also have to contact the IT department.
Take advantage of the opportunity to benefit from our experts' knowledge. Use best practice examples to learn how to make your self-service smarter directly in your ServiceNow:
- Smarter ServiceNow through smarter self-service
- High quantifiable user acceptance
- Up to 20% fewer tickets in IT Support
- June 8 - 10, 2016, SITS, London
- November 1 - 4, 2016, Fusion, Las Vegas
Meet us at the leading event for Service Desk & IT Support Professionals (SITS) in London or at the global service management conference (Fusion) in Las Vegas. We are looking forward to propelling your self service to the next level in order to achieve greater user acceptance, fewer IT tickets and shorter ticket resolution times.