Header Add on

The perfect add-on
to your ServiceNow

Header Keys

The 6 most important
keys to successful self-service

Download free of charge

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20 % fewer tickets in IT support
which smarter self-service

Request free demo

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Meet us at the
FUSION in Las Vegas

Make an appointment

Fewer tickets, more support
with smarter self-service

USU Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Thus USU Smart Link is always the first point of contact for IT end users  – regardless of whether error messages, IT-related questions or service requests are involved.  Furthermore, all of this is possible across all channels of communication; on every desktop PC, notebook, tablet and smartphone

20 %

fewer tickets in IT support


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90 %

faster resolution time


100 %

customer satisfaction


6 reasons why Smart Link is the perfect add-on for your ServiceNow

6 reasons why Smart Link is the perfekt Add on

Functions of our self-service tool - Smart Link

Smart Link Function - Start
Looks professional and is easy to use
Smart Link Function - Alerting
Automatic notification of affected users in the event of errors
Smart Link Function - Chat
Integrated chat between end users and service staff
Unlike in contact over the phone, end users can continue working while the service employee solves the problem
Smart Link Function - Analysis
Automatic analysis of additional information
Fast error analysis through automatic recording of diagnostic data
Smart Link Function - Multi Channel
Multi-channel Function
Can be used anywhere at any time
Smart Link Function - Feedback
Continuous measurement of success and efficiency via reporting and feedback
Smart Link Function - Tickets
Overview of open tickets
The system permits access to service tickets with status tracking. That avoids queries about open tickets
Smart Link Function - FAQs
An up-to-date FAQ list containing the most frequent queries is presented directly to users
Smart Link Function - News
Latest information like maintenance at first glance

Seamless integration into your ServiceNow

Seamless integration Smart Link and ServiceNow

Due to its high-performance programming interface (API) and standard connectors, USU Smart Link is very easy to integrate into your ServiceNow and other external systems. The service connector decouples the self-service offer from the underlying IT infrastructure and pools this often heterogeneous solution in a simple interface for the IT end user.

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Webinar - Register now!

Webinar Self Service for ServiceNow

More and more people are using the Internet on a daily basis to obtain information and resolve problems on their own. In our day-to-day work, however, we have to reach for the phone or write an IT ticket,  even for small IT problems. Some companies already offer self-service solutions, but their acceptance is low because users do not find the right solution in 80% of cases, and then also have to contact the IT department.

Take advantage of the opportunity to benefit from our experts' knowledge. Use best practice examples to learn how to make your self-service smarter directly in your ServiceNow:

  • Smarter ServiceNow through smarter self-service
  • High quantifiable user acceptance
  • Up to 20% fewer tickets in IT Support


Meet us

  • June 8 - 10, 2016, SITS, London
  • November 1 - 4, 2016, Fusion, Las Vegas

Meet us at the leading event for Service Desk & IT Support Professionals (SITS) in London or at the global service management conference (Fusion) in Las Vegas.  We are looking forward to propelling your self service to the next level in order to achieve greater user acceptance, fewer IT tickets and shorter ticket resolution times. 

Make an appointment 

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